And what is that "you're the one calling for help so you must be the idiot" attitude all about? Clearly, anyone who can make it through the telephone maze to actually speak with a live tech support representative has proven that she isn't stumped easily.
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True to his nature, he began by professing his respect for Amazon's EC2 services. In fact, his company has used EC2 and also uses very similar services from competitors like Rackspace, and Microsoft's Azure. "I like EC2," he admits. "But I don't think this is right for you." He tells me that for a small business like mine looking to shed our internal technology infrastructure and put everything in the cloud, there are better alternatives.
I formatted the drive, wiping everything off of it, went to the "backup" utility that appears when the C-Drive Icon is right clicked, and hit ENTER. The entire C-Drive copied itself on my external drive just as if it were a memory stick. It took 5 mins to set up, and was there the whole time. DUH.